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FAQs Service General
Find here answers to your general service questions
At Systemair, we live and breathe service, which is why we do our best every day to develop and improve. We know that time is of the essence in today's world, so we have developed this catalogue of questions to give you the opportunity to solve problems in the blink of an eye.
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What are the general terms & conditions?
Click on the image for Systemair´s terms & conditions.
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What are the return conditions for spare parts?
All returns must be approved by Systemair
The goods can only be returned if they are as good as new and in their original packaging. After receipt and detailed inspection of the returned goods, you will receive a credit note if the goods are in perfect, saleable condition. If the goods are not in a saleable condition, we reserve the right to subsequently refuse the return. As costs are incurred for the return and re-storage, Systemair will retain 20% of the value of the credit note, but at least €150.00. The customer shall bear the costs of the return delivery.
The following are excluded from return:
Goods whose invoice date is older than 3 months
Opened packaging units
Safety-related items, e.g. fire and smoke protection items with corresponding accessories, fire/smoke dampers
Customised articles
All items with an item no. beginning with A..., B... or C...
Filters, air outlets, volume flow controllers and weather protection grilles
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How is the claim procedure at Systemair?
At Systemair we have a clear defined claim procedure. To support you as efficient as possible please send your claim request on your preferred way and include pictures of your product and typeplate, a short description of the claim and the serial number of your product.
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Systemair Service
Please reach out to us with any questions, concerns or feedback you may have. We will be happy to advise you on our Service Solutions.